Background: AC in Kid 2’s house had to be replaced.
The unit was installed on on 05/26. The bill was paid in full. The unit stopped working on 06/12. The installation sent the technician out who said he fixed things. On 06/13, the kids woke up to water raining from the vent under the AC. Paint peeled off the ceiling around the vent and there was a substantial amount of water dripping onto the floor.
We had to call an emergency AC repair technician because the install company was closed. The emergency technician found some issues and concluded that the drip pan was cracked.
We sent a strongly worded email with the emergency guy’s repair estimate attached and followed up with a phone call. The company, which up to that point provided excellent service, has made things right now. They fixed the AC and will take care of the water damage, and we’re satisfied with the resolution, but at the time of the events below we didn’t know what exactly went wrong or what they would do about it.
Me, texting Kid 2: the original company is sending a tech out.
Kid 2: I will be here. Oh I found someone to do the lawn.
Me: It’s a small lawn…
Kid 2: Okay so I was driving through the neighborhood and found these little boys who are going around mowing lawns for $20. I saw them mowing and I pulled over real fast and I asked them if they mowed lawns and the 12 year old in charge with the phone said, “Yes, ma’am, we mow all of the lawns around here.”
So I said, “I will give you $40 dollars to do my lawn.”
And he said, “Deal.”
So I called D (BF) and I said, “There are some kids without shirts and smeared with dirt like Dickensian orphans coming to the door. Let them in the back yard, so they can mow the lawn. I paid them.”
So then I get home. It’s hilarious because one of those boys is, like, the leader of this lawn mowing club. He doesn’t actually mow, he handles the phone and collects the money. He looked at the lawn and said, “I need to make some calls.”
He made calls and two more kids showed up, so now I have 4 shirtless 12 year olds mowing the lawn and yelling at each other, so I went upstairs.
A couple of hours later the original company that did the AC install sent the tech over. They have the estimate from the emergency AC dude that we forwarded to them.
Kid 2, facetime: Mom, the AC tech is asking me why the unit is leaking.
Me: Bring the phone to him.
Juan: This is Juan.
Me: Hi Juan. This is Ilona. We have the estimate from the other tech who said it was a cracked pan.
Juan: Yes, but did he do any repairs?
Me: No. He diagnosed the issue.
Juan: Yes, I understand that. I don’t think the pan is cracked.
Me: Okay, if the pan isn’t cracked, then we need you to figure out what went wrong.
Juan: So you don’t know why the unit was leaking?
Me: Juan, I am not an AC technician. I don’t know why it’s leaking. That’s why we asked you guys to come out. Please figure out why it’s leaking and make it not leak anymore.
Kid 2: Mom, I have delivery guy calling, hang on.
I hang up and text her a couple of minutes later.
Me: I’m sorry about this AC disaster.
Kid 2: I don’t mind the disaster. It’s not anyone’s fault. I’m just like in an awkward position because this man is talking to me like I’m an AC technician. I don’t know what’s going on. I’m just trying to avoid being hot.
He’s like telling me about the screws and stuff, and I’m like, “I don’t know. All I know is what the other person told me.”
Every time we have people come over to do something to the house, this happens. It doesn’t matter what the service is. They make it hard for no reason. Like the delivery person just called me, and was like “I need you to tell me if your street is the one with the stop sign” and I’m like “Well, the street has stop signs on both sides because it crosses another road in an intersection, so I don’t know how to help you navigate this besides giving you the address.”
This is a furniture delivery person, mind you.
And he’s like calling me and making me explain how a four way stop works. Like, dude, the street is REDACTED, and there is an intersection, so on one side there is a stop sign and on the other side there is also a stop sign.
It’s like the security guy who was installing the alarm system asking me why none of the emails he sent are reaching my inbox. Like sir, I do not know why your emails are not going through. I am not an all knowing god who has the answer to all your questions. I am literally a customer. And then, whenever this stuff happens, the people get mad at me for not knowing the answers to their questions.
The best service I have received throughout the moving process has been geek squad and the fucking lawn orphans.
The lawn orphans took my money, did their job, and then left.
They didn’t ask me how to start a lawn mower.