I have never had to apologize so much in my entire life.
A number of items are out of stock. The vendors’ system allowed the orders to go through, but they do not have the items in stock and they cannot give us an ETA, so we are back to issuing refunds. We deeply apologize over this inconvenience. It is not something we can control and the vendors were unprepared for the volume of orders.
To the group of people who are posting about their merch issues in the fan group: please email the store at storeadmin@ilona-andrews.com. There is no point in posting in the fan group. They can’t help you. Please email us instead so we can help you.
If your item is defective, email us, and we will send the replacement or issue a refund.
All of this has convinced us that it is not cost effective for us to keep running the merch store. I am the one running it. Instead of working on the book right now, I am issuing refunds for the muscle Tee.
I like writing books. I don’t like apologizing and dealing with stock issues. I really don’t like doing something that upsets the BDH.
So we are finishing up. We are deeply sorry about the stock issues. We will make sure that everyone who is due for a refund is getting a refund and that all of your items have either been replaced or arrived safely. After that, we are shutting down permanently.
And now I am issuing refunds for the replacement V necks because they are out of them too. This has taken a massive emotional toll. The customers are disappointed, and I feel guilty and terrible. We are the storefront. The fault ultimately lies with us. The process just does not work for the volume of BDH orders. We are doing our best to make this right and it’s in everyone’s best interests that we stick to books in the future.
Please do not suggest alternative vendors in the comments. We are really and truly done.
Just do what you enjoy, and keep writing for us. That’s the only way to truly satisfy the Horde.
I wholely understand why you gave it up. It makes me sad that I missed the cutoff date for the ferret secretary mug. But I love your writing more than I love my BDH cup. 🙂
Ilona if you want to give items to the BDH in the future maybe just do a small amount and do a contest for them. For example 10 or 15 shirts or cups or posters that you order so you’ve already got them and then do a contest of some kind for people to win them. I don’t know if that would be cost-effective but it would definitely take all the stress out of stuff not being available or you having to ship things other than just that small quantity. I just suggest it cuz I know a lot of the designs are really cute and you guys put a lot of artistic effort into them. I would like you guys to have an outlet for that as opposed to just never being able to offer it in the future. No matter what take care of yourself. Thank you for all the effort. Even if it didn’t turn out to be what you wanted it to be in the end, it is appreciated.
I am so sorry you feel that way. I was one of the ones who didn’t get the Muscle T, but I am getting the T-shirt that I really wanted so the loss of the Muscle T was not a problem. So, please, please do not feel bad.
I really liked your Merch store and am so glad I was able to participate and got some really cool stuff. However, since this was really stressing you out, I do understand why you’re shutting it down.
good luck, we of the Horde support you all the way!
I’m sorry that the merchandise store has been such a headache for you. Thank you for writing such epic stories that fans want to have a tangible piece of. I appreciate each time the store has been opened even if my wallet doesn’t!
I feel very lucky that I got my Rippercushion. Thank you! Makes total sense you wouldn’t want to deal with a merch shop.
I very much appreciate the work and effort you guys went through to bring us merch. I am sorry it was such a miserable experience for you. I am very grateful you managed to make mugs available in my region and that they both arrived safe and sound. Truly, thank you. Reading Ronan’s book with a BDH mug makes it feel extra special.
thank you for making the effort and for letting us bother you into trying it twice. that Sucks about all the vendors errors.
Im sorry it’s been so frustrating.
I am so sorry this has become such a headache! Please realize 99% of fans want the best for you and don’t hold it against you at all! (I’m sure someone has been awful but that’s humanity…) I love your stories so much, being able to buy a tshirt was a privilege but not nearly as important as your well being!
While I will miss the opportunities to get all the fun things, I want you both happy and the store doesn’t make you happy. It causes unnecessary stress and takes time away from what you want to be doing.
Thank you for trying to make it a good experience for us and thank you for giving us worlds and characters that can make sure fun merch.
Sweet pea!!!! Stick to what you know & are comfortable with——-writing books🙏🏻
How is the covid recovery coming along? DEFINATELY didn’t need the hassle of the merch returns.
Hope you’re feeling better🥰
Thank you for trying to do this for us. My merch arrived in good time and in good condition. I appreciate the opportunity.
So sorry you’ve suffered so much for the store!! There’s a gif from the bridgerton queen Charlotte series that says sorrows, prayers and that’s what I wish I could include here!
Ya know… Bookstores can stock merchandise like T’s and mugs, etc… just saying **hugs** LOVE your books!
I am sad about the store but totally understand.
Will be using my mug at work. I can’t wait for people to either ask, “A what heist?” Or for someone to say, “I didn’t know you were part of the BDH!”
You poor things. So sorry that the merch thing was so tedious. I thought it was going to be fun for all. I will not mention wanting merch again. Can’t wait to read some stuff from you guys. Feel better.
Many hugs. My order arrived today, in full, on time and exactly what I’d ordered, so thumbs up for the Aus store and thank you very much for the effort you put into it.
I’m a little bummed because I was hoping I’d have money the next time merch was sold, but I completely understand not wanting to deal with the hassle.
As much as I’ve loved having the fun merch — totally agree with your priority call. It was an amazing service to your Hoard and MUCH APPRECIATED. It’s funny these days — we all have to have MERCH. We go to a show, we check out the t-shirts. I go on vacation, I get a Christmas ornament, the cheesier the better. Your Hoard are actually a bunch of MUCKRATS!!!! SHINY!!
I understand completely. Behind you one hundred percent. Now you can concentrate on what you do best and what brings you more fulfillment. You bring us fans much more than you know.
Dealing with the public is sometimes uncomfortable for me too. I wonder why I do it. As an artist I most of the time paint what sells at shows and craft sales but get a few commission that are stressful.
Sad that there will be no more merch, but I will just treasure all that I have gotten that much more. Should have ordered two of each shirt so if I wear one out I have a back up. 🤣(I really do that though.)
Thank you so much for trying this out and doing your best for your fanbase!
Your wellbeing is most important though, it is a good choice to let this go.
Please stop feeling guilty.
We appreciate merch.
We love merch.
We love you.
We care about your emotional health.
You are having a kate in atlanta moment where everything is on fire and it will be ok.
Offering hugs if needed for emotional support.
You do so much good – this smol blip will not stop the BDH from adoring you.
Our love is not fragile.
Our obsession is all encompassing – including the bad days.
I have a request regarding the store. Would you be open to selling the image files on Etsy? Some of the simple ones that have very few colors? I’d love to buy it and make my own shirt for personal use.
Your stories bring me so much joy. Dina keeps me company, I want to have tea with her, I want to hang out with Kate, I want to work with Nevada, be best friends with Arabella and watch Catalina put people in their place. I love returning to my friends over and over. And you their creators deserve to have joy, heal from Covid, and have time with your new worlds. Thank you for the merch store, but thank you for you more.
Totally understand and at the same time so glad I did not procastinate like last time and I actually ordered!!!!! yaaaa me…I have limited edition book devouring horde merch. ..yes I’m in Canada..yes I ordered from the US site…yes I paid way to much for items…100% glad I did ..
I am so sorry that your attempt to venture off the path had gale force winds beating at you.
Thank you so much for giving us this opportunity, though. I love my sweatshirt.
Thank you so much for the store, I am very happy with the goodies I ordered, I received them promptly and undamaged.
I would rather you devote your selves to things that bring you joy vs dread/angst.
Your writing brings me joy, I am a happy member of the BDH.
Hope you are getting better from Covid.
Air Hugs to both of you.
OK. I’m late to the party. I ordered many items from the store. They all came through.
I commend everyone.
I completely understand that things happen.
It does not change or diminish my admiration for your work.
Hi! I just bought Roman book, got so exited I wanted to check the merch for Sanctuary. Couldnt find the li k, or stores or anything and thought “what happended!?”. Then I started looking through the Blog and read this entry 🤦♀️ So sorry, I would have loved to buy a jumper or a t-shirt with Sanctuary’s book cover 🖤🙏